Refund Policy
This Refund Policy explains when you can get your money back for tickets bought on SmileyTix. Each event may also have an Organizer-specific policy, shown on the event page; where it is more generous, it applies.
1. All sales are final, with these exceptions
Tickets are generally non-refundable. You are entitled to a refund in the situations below.
2. Canceled events
If an event is canceled and not rescheduled, you will automatically receive a refund of the ticket price and applicable fees to your original payment method, usually within 5–10 business days after the Organizer confirms the cancellation.
3. Postponed, rescheduled or relocated events
Your tickets remain valid for the new date or venue. If you cannot attend, you may request a refund within the window announced for that event (typically 30 days after the change is announced). If no window is announced, contact us.
4. Organizer refund policies
Some Organizers allow refund requests for any reason until a deadline. If the event page shows “Refunds allowed,” you can request one from My account › Orders. Requests are reviewed by the Organizer and our team.
5. Ticket protection
If you purchased optional ticket protection, covered reasons (for example illness, injury or travel disruption) are handled under the protection terms shown at checkout. The protection fee itself is non-refundable once the event has taken place.
6. Fees
Service fees and delivery fees are refunded when an event is canceled. For other approved refunds, service fees may be non-refundable unless required by law.
7. Resale tickets
Tickets bought on our fan-resale marketplace are refundable only if the event is canceled. Sellers are not paid until the event takes place or the ticket is scanned.
8. How refunds are paid
Approved refunds go back to the original payment method. Store credit refunds (if offered) can be used for future orders. Banks may take additional time to post refunds.
9. Chargebacks
Please contact us before disputing a charge with your bank. Accounts with fraudulent chargebacks may be suspended and associated tickets canceled.
10. Contact
Email support@smileytix.local with your order number.